Hoosier Retail Systems

Shipping Methods
Items purchased will be shipped by Fedex, UPS, or USPS Ground within the continental United States and Canada, unless otherwise requested by buyer. Items will ship, typically, within 2 to 3 business days for all “in stock” items. Systems and kits will typically ship within 5 to 10 Business days for all “in-stock” items. Delivery time for products built to buyer’s specifications will be quoted either in the item’s description, or by e-mail at the time of purchase. We pride ourselves on our speedy handling of orders, and customers are often surprised at how quickly they received their products. If there is going to be a delay shipping your order (such as being out of stock or for any other reason), we will contact you with the expected ship date. We insure all of our customers' packages. We also offer expedited 2nd Day Air, Next-Day Air, and skid shipping for larger orders (contact your sales associate for details). Shipping deliveries are based on business days and carrier operating schedules. We are happy to accommodate any special shipping needs. If you have any questions about how best to ship a product, feel free to contact us and we'll be glad to help. Buyer is responsible for all shipping costs up front in some cases. Multiple items purchased will be combined, where possible, to save on shipping.
Payment Methods Accepted
We accept PayPal. You can also pay for your purchases by Cashiers Check, Money Orders, from U.S. and Canada only. We accept Company Checks, however, checks must clear before product will ship. We guarantee that your transaction online will be 100% safe and secure.

Return Policy
DEFECTIVE PRODUCT RETURNS
On rare occasions customers may receive a product that fails “out of the box.” Defective products must be reported within 5 business days of receipt. Many times, these problems are related to configuration or other technical issues. We offer free technical support to solve these issues. Item(s) not being compatible are not considered defective/DOA. In the event that tech support determines the product is defective, we will require a cross shipment guarantee to be completed and faxed back to us. We will then ship a replacement product with either a return label or we will send UPS to pick the item up. Please pack the item in the same way as you received it, with all required components, manuals, etc. The product will be tested and inspected upon return. If the item is not defective, a diagnosis charge and return fee of up to 10% of the purchase price may apply. Beyond the allowed DOA period, the manufacturer's warranty takes effect. All warranties are carried out directly through the manufacturer of the product. Feel free to contact us for manufacturer contact information if needed. If you have any problems getting warranty assistance from the manufacturer, please let us know. We'll do all we can to help.

NON-DEFECTIVE PRODUCT RETURNS
We strive to make your purchase quick, accurate, and easy. It is important to verify an item is compatible with your software or operation prior to ordering it. We will not accept return of products after 20 days. Returns are costly for us to handle, and often returned items cannot be resold as new. We only hope to offset this expense on a per case basis, versus increasing prices substantially for everyone. ALL returns require a return authorization number (RMA#) from customer service. To insure the quality of product customers receive, RF Data Group will only accept returns that are 100% complete and in NEW, UNUSED condition.

Some products have pricing as promotional, such as rebates – these are normally non- returnable
Factory sealed returns are subject to a 10% re-stock fee or $10 per item, whichever is greater.
Open box returns are subject to a 15% fee or $25 per item, whichever is greater. The item(s) must still be in COMPLETE, NEW and UNUSED condition.

OTN (Other Than New), Refurbished, & Used returns are subject 15% re-stock fee or $25 per item whichever is greater. Items must be in the same condition as when shipped.

No shipping charges will be reimbursed. Customer will pay for return shipping charges.
Failure to return the item(s) in the COMPLETE original packaging will result in refusal. This includes any external boxes used, manuals, disks, accessories, packing materials, and said packaging is not damaged, marked or otherwise not acceptable for resale.

All returns are inspected upon return. This process can take a couple of weeks. Please allow 2—4 weeks from the return date for credit to be issued.

Software, consumable supplies (paper, ribbons, ink cartridges, etc.), special order items and parts are non-returnable/non-refundable. Special order items are any items not available at our online store. Please make your selections for these items carefully. Most software has a demo version available, which we recommend you review prior to purchasing the software. All software is warranty by the rules of the development entity

Holiday Season Shipping:
As you know, the holidays can overwhelm the major shipping companies. Our carriers (UPS,USPS and FedEx) do not guarantee any ground shipments to arrive on schedule. This means our standard 3—7 day free shipping may arrive a couple of days late. We will do all we can on our end to get shipments processed quickly to help offset this as much as possible. However, we can only do so much during the holidays. For urgent shipments, we recommend overnight or 2nd day air service.